Coordinated Entry Training

System Overview Training

 

Training Title: Coordinated Entry System: Diversion 101

 

Ideal Audience: Any person providing front door access in the Homeless Response System. 

Diversion is a strategy that prevents homelessness for people seeking shelter by helping them identify immediate alternate housing arrangements and, if necessary, connecting them with other community resources and services to help them return to permanent housing.
Diversion can reduce the number of families and individuals entering the homeless response system, the demand for shelter beds, and the size of program wait lists, achieving better outcomes and reducing the trauma associated with wait lists. Staff will learn techniques on how to have these types of conversations. Topics include reflective and active listening, problem-solving, the biology behind the crisis, and mediation techniques

Duration: 8 hours
Cost: $35.00 
Training Requests Form

 

Training Title: Coordinated Entry System Overview

Ideal Audience: Any service provider participating in the Coordinate Entry System, whether serving as an Access point, Housing Navigator, or Supportive Housing Provider should attend, including shelter staff, housing case managers, program managers, street outreach, day services, etc. This training is also open to any stakeholder who wants to learn more about our  community homeless response system. 

Brief Overview:
The Coordinated Entry System Overview introduces the audience to homelessness and what our community response to homelessness looks like. The goal for this training is to equip our community members with a basic understanding of the causes and impacts of homelessness and an overview of best practice approaches on how to respond, such as Coordinated Entry with Housing First components. This training covers the following:

 

  • Overview on homelessness: history, responses, and the impact on the person experiencing it
  • Our Community Homeless Response System
  • What Coordinated Entry is, why we do it and how it works
  • Housing First Core Components, including the Philosophy, Interventions, and Service Delivery

Duration: 90 minutes
Training Requests Form

 

Access and Assessment Training

 

Training Title: Coordinated Entry System: Assessments – Outreach Teams

Ideal Audience: This training is specifically designed for Street Outreach and PATH teams working mobile in encampments or on the streets. 

Brief Description: People experiencing homelessness in unsheltered settings sometimes require a different approach than those staying in shelters. Outreach teams are often working with people who are either unable or unwilling to access services. We ll look at best practice strategies on engagement and outreach for teams that serve as Access points to our unsheltered community members. This training covers the following:

 

  • Engagement strategies for the population (newly homeless, Chronically homeless, youth, families)
  • Tips on identifying Chronic homeless status
  • Our community standard assessment workflow and messaging
  • Completing a VI-SPDAT
  • Data entry in HMIS, including how to document engagements
  • How the By-Name List is populated and used for Coordinated Entry

Duration: 2 hours
Training Requests Form

 

Training Title: Coordinated Entry System: Assessments – HUBs

Ideal Audience: This training is designed for staff and volunteers working in community HUBs. 

Brief Description:
The CES HUB is an access point that serves as a safe place for those experiencing homelessness to come have a conversation with trained and qualified volunteers and staff about their housing crisis. At CES HUBs exploration of various community resources are discussed with the aim of solidifying a safe housing option for that person. This training covers the following:

 

  • Importance of community CES HUBs
  • Overview of Trauma Informed Care
  • Capacity in which individuals can serve at community HUBs
  • Standard Assessment Workflow, including messaging and process
  • Techniques to practice self-care

 Content Covered:

 

  • HUB Workflow

Duration: 2 hours
Training Requests Form

 

Training Title: Coordinated Entry System: Assessments – Service Sites 

Ideal Audience: Any staff participating in the Coordinated Entry System as an access point within a service setting (where participants come in to receive services on site.) This can include shelters and day services. 

This training is designed for staff and volunteers working at service sites who serve as Access Points to the Coordinated Entry System.  The goal of this training is to better understand your agency workflow.

Content Covered:

 

  • Integrating CE into your current workflow
  • Understanding target Populations (Chronically homeless, Youth, Families, Vets)
  • Standard Assessment Workflow, including messaging and process
  • Completing a VI-SPDAT
  • Data Entry in HMIS, including accurately entering data for target populations

Duration: 2 hours
Training Requests Form

 

Navigation Training

 

Training Title: Coordinated Entry System: Navigation Workflow- RRH 

Ideal Audience: Navigators consist of Youth/Families Street outreach workers, shelter case managers, sometimes housing case managers, and any HMIS user trained to participate in the process. 

Navigation is the key component in providing guidance towards stable housing. The ultimate goal of a navigator is to eliminate or lower hurdles for those experiencing homelessness so that they can move from the streets into stable housing as quickly as possible. Think of it as high-quality customer service a navigator educates a family/ youth about the community housing interventions, provides their neighbors experiencing homelessness with the necessary resources to obtain the required documentation for available housing interventions, and  build rapport to obtain a comprehensive case summary that identifies a family/youth need in supporting and improving the expediency of receiving a targeted Housing Stability Case Management services.

 This training covers the following: 

 

  • The CES Homeless Response System
  • What is Navigation
  • Navigator Scope of Work
  • Required Forms and Documentation 
  • Hands-on HMIS Guidance
  • How to Send a Referral
  • How to Complete the Shelter Matching Tool for Families

Duration: 3 hours
Training Requests Form

 

Training Title: Coordinated Entry System: Navigation – PSH

Ideal Audience: Service Providers designated to navigate Chronically Homeless persons into housing, including street outreach workers, PATH workers, shelter case manager, drop in center staff

Brief Description:
People experiencing homelessness need different levels of support to find their way to stable housing. While some can resolve their housing crisis with minimal support from our system, others need more targeted help. Particularly when we look at people experiencing long term homelessness with disabilities, our community must provide targeted assistance to make it possible for them to access housing. This is where Housing Navigators play a crucial role in our community homeless response system. Navigators are tasked with following up with people with the highest service needs and longest histories of homelessness to help them with all the tasks and documents needed to get into stable housing. This training covers the following:

 

  • What is Targeted Navigation
  • Navigation Activities
  • Understanding housing options, both within the CES and outside of it
  • Understanding criteria and documents needed for PSH
  • Tips on calculating Chronic homelessness
  • Standards for documenting homelessness and disability
  • HMIS workflow
  • Sending a referral

Duration: 2 hours
Training Requests Form

 

Supportive Housing Program Training

 

Training Title: Coordinated Entry System: RRH Case Management 101

Ideal Audience:  RRH Case Managers and Program Managers

Brief Description: 

 

  • Understanding Rapid Rehousing
  • Knowing and understanding a Case Manager Scope of Work
  • Forms & Assessments required in Rapid Rehousing
  • Exit policies & procedures of Rapid Rehousing

Duration: 4 hours
Training Requests Form

 

Training Title: Coordinated Entry System: Permanent Supportive Housing Case Management 101

Ideal Audience: Staff working with participants in PSH programs, including Housing Specialists, Case Managers, Peer Support Workers, Program Supervisors 

Brief Description:
The Housing Based Case Manager is a creative, organized and trained professional who supports people with complex needs in their housing journey. From service delivery to documentation in HMIS, the Housing Based Case Manager wears multiple hats in their day-to-day work. While each PSH program in our community may vary in their operations, this training provides a framework for PSH teams. We want you to walk away from this time feeling encouraged, equipped, and empowered to change the lives of the people we have the privilege of supporting.

 

  • Core Components of Permanent Supportive Housing 
  • Discussion on Best Practices with Service Delivery
  • Walking through the Case Manager Workflow, including forms and HMIS data entry
  • Exit policies & procedures
  • Common Challenges: for you and your participants

Duration: 2 hours
Training Requests Form

 

Training Title: Housing Operations: 101

Ideal Audience: RRH Case Managers and Program Managers

Brief Description: 
The Housing Operations training covers navigating through the housing process in Central Florida and understanding HSN’s role in this process. This training covers the following:

 

  • Understanding the housing market in Florida
  • Workflow: Housing Process
  • How and where to look for housing
  • Understanding a Lease Agreement
  • End of lease expectations

Duration: 90 minutes
Training Requests Form

 

*Find CES Course Names under Training Courses on the HMIS Training Requests Form