HSN Training Descriptions

System Overview Trainings

Training Title:  Homeless Response System Overview (Formerly  CES 101)

Audience: Any service provider participating in the Coordinate Entry System, whether serving as an Access point, Housing Navigator, or Supportive Housing Provider should attend, including shelter staff, housing case managers, program managers, street outreach, day services, etc. This training is also open to any stakeholder who wants to learn more about our  community homeless response system.

Overview: Welcome to Central Florida’s Homeless Response System! We are a community of providers and advocates who want to end homelessness in our region. The goal of this training is to give people who are new to our community a common understanding of homelessness and how our system is responding to it.

This virtual training covers the following:

  • Overview on the Central Florida Commission on Homelessness and our Homeless Response System
  • Homelessness and the impact on the person experiencing it
  • What Coordinated Entry is, why we do it and how it works
  • Housing First Core Components, including the Philosophy, Interventions, and Service Delivery

Duration: 2 hours
Training Requests Form

Access and Assessment Training

Training Title:  Access and Assessment  

Audience: Any staff member serving as an Access point to the homeless response system, including Street Outreach, Shelter intake workers, drop-in center workers, HUB workers, or any other agency serving persons experiencing homelessness.

Overview: Staff serving as Access points to the homeless response system encounter people in housing crisis every day. The goal of this training is to equip these workers with best practices on engagement strategies, diversion conversations, and understanding when and how to complete a VI-SPDAT. This training covers the following:

  • Engagement strategies, including Diversion
  • Our community standard assessment workflow and messaging
  • Completing a VI-SPDAT
  • Data entry in HMIS, including how to document engagements
  • How the By-Name List is populated and used for Coordinated Entry

Duration: 3 hours
Training Requests Form

Training Title: Diversion 

Ideal Audience: Any staff working at an agency serving as an Access point  in the Homeless Response System, including Shelter intake staff, Drop-In Center workers, Outreach, or any other agency serving persons experiencing a housing crisis.

Overview: Diversion is a strategy that prevents homelessness for people seeking shelter by helping them identify immediate alternate housing arrangements and, if necessary, connecting them with other community resources and services to help them return to permanent housing.

Diversion can reduce the number of families and individuals entering the homeless response system, the demand for shelter beds, and the size of program wait lists, achieving better outcomes and reducing the trauma associated with wait lists. Staff will learn techniques on how to have these types of conversations. Topics include reflective and active listening, problem-solving, the biology behind the crisis, and mediation techniques

Duration: 5 hours
Cost: $35.00 
Training Requests Form

Navigation Training

Training Title: Navigation into Supportive Housing

Ideal Audience:  Outreach, Shelter Workers or any staff designated to provide targeted navigation to persons who have been assessed through the Coordinated Entry System in our CoC.

Overview: People experiencing homelessness need different levels of support to find their way to stable housing. While some can resolve their housing crisis without the need of a supportive housing program, others may need more targeted help. For those in need of assistance in a supportive housing program like Rapid Rehousing or Permanent Supportive Housing, our community provides targeted assistance in the form of Housing Navigators to make it possible for them to access those interventions. Housing Navigators play a crucial role in our community’s homeless response system. They’re tasked with following up with people experiencing homelessness with the highest service needs and longest histories of homelessness to help them with all the tasks and documents needed to get into stable housing. This training covers the following:

  • The Role of a Housing Navigator
  • Understanding criteria and documents needed for RRH or PSH
  • Standards for documenting homelessness and disability
  • HMIS workflow
  • Sending a referral

Duration: 3 hours
Training Requests Form

Supportive Housing Program Training

Training Title: Practices in Supportive Housing – Part 1 & 2

Ideal Audience:  RRH/PSH Program staff, including Case Managers, Peer Support Specialists, Housing Specialist and Program Managers

Overview: Welcome to Practices in Supportive Housing! We are excited to have you join the work our community is doing to end homelessness. The focus of this training is to learn critical skills that enhance housing stability for participants in our housing programs. Guided by evidence-based practices, this training is filled with practical knowledge for Rapid Rehousing and Permanent Supportive Housing program teams. This 2 part training covers a variety of topics which include:

  • Understanding Supportive Housing
  • Foundations in Best Practice
  • Housing Focused Components of your work
  • Forms, HMIS and Workflow

Both parts of this training are onboarding essentials for Supportive Housing staff.

Part 1: 6 hours

Part 2: 3 hours
Training Requests Form

Training Title: Housing Operations (Formerly Housing Location)

Ideal Audience: RRH and PSH Case Managers, Housing Specialist, and Program Managers

Overview: The Housing Operations training covers navigating through the housing process in Central Florida and understanding HSN’s role in this process. This training covers the following:

  • Understanding the housing market in Florida
  • Workflow: Housing Process
  • How and where to look for housing
  • Understanding a Lease Agreement
  • End of lease expectations

Duration: 1.5 hours
Training Requests Form