HSN Training Descriptions

Below are descriptions for our community’s recurring or most common trainings offered by HSN.

Homeless Response System Overview 

Audience: This training is open to any person who wants to learn more about our  community’s response to homelessness, however it is required for service providers participating in the Coordinate Entry System, whether serving as an Access point, Housing Navigator, or Supportive Housing Provider. This includes shelter staff, housing case managers, program managers, street outreach, day services, etc.

Overview: Welcome to Central Florida’s Homeless Response System! We are a community of providers and advocates who want to end homelessness in our region. The goal of this training is to give people who are new to our community a common understanding of homelessness and how our community is responding to it.

This virtual training covers the following:

  • Overview on the Central Florida Commission on Homelessness and our Homeless Response System
  • Homelessness and the impact on the person experiencing it
  • What Coordinated Entry is and how we do it
  • Housing First Core Components

Duration: 9am – 11am (2 hours)
Frequency:
1st and 3rd Monday of the month

HMIS 101: New User Training

Audience: All new system users, or returning users that have been out of the system for 6+ months

Overview: After completing this session, trainees will be able to:

  • Explain what the HMIS is in relation to the CoC
  • Navigate various resources (website, HUD Exchange)
  • Navigate around the HMIS
  • Complete all essential workflows: client search/creation, household management, ROI, entry/exit, service transactions, case manager workflow, and basic reporting

Duration: 9am – 3:30pm (6.5 hours)
Frequency:
1st & 3rd Tuesday of the month

Access and Assessment  

Audience: Any staff member serving as an Access point to the homeless response system, including Street Outreach, Shelter intake workers, drop-in center workers, HUB workers, or any other agency serving persons experiencing homelessness.

Overview: Staff serving as Access points to the homeless response system encounter people in housing crisis every day. The goal of this training is to equip these workers with best practices on engagement strategies, diversion conversations, and understanding when and how to complete a VI-SPDAT. This training covers the following:

  • Engagement strategies, including Diversion
  • Our community standard assessment workflow and messaging
  • Completing a VI-SPDAT
  • Data entry in HMIS, including how to document engagements
  • How the By-Name List is populated and used for Coordinated Entry

Duration: 10am – 3pm (5 hours)
Frequency: 1st and 3rd Thursday of the month

Navigation into Supportive Housing

Ideal Audience:  Outreach, Shelter Workers or any staff designated to provide assigned navigation to persons who have been assessed through the Coordinated Entry System in our CoC.

Overview: People experiencing homelessness need different levels of support to find their way to stable housing. While some can resolve their housing crisis without the need of a supportive housing program, others may need more targeted help. For those in need of assistance in a supportive housing program like Rapid Rehousing or Permanent Supportive Housing, our community provides targeted assistance in the form of Housing Navigators to make it possible for them to access those interventions. Housing Navigators play a crucial role in our community’s homeless response system. They’re tasked with following up with people experiencing homelessness with the highest service needs and longest histories of homelessness to help them with all the tasks and documents needed to get into stable housing. This training covers the following:

  • The Role of a Housing Navigator
  • Understanding criteria and documents needed for RRH or PSH
  • Standards for documenting homelessness and disability
  • HMIS workflow & sending a referral

Duration: 9am – 12pm (3 hours)
Frequency: 2nd and 4th Wednesday of the month

Practices in Supportive Housing – Part 1 & 2

Ideal Audience:  RRH/PSH Program staff, including Case Managers, Peer Support Specialists, Housing Specialist and Program Managers

Overview: Welcome to Practices in Supportive Housing! We are excited to have you join the work our community is doing to end homelessness. The focus of this training is to learn critical skills that enhance housing stability for participants in our housing programs. Guided by evidence-based practices, this training is filled with practical knowledge for Rapid Rehousing and Permanent Supportive Housing program teams. This 2 part training covers a variety of topics which include:

  • Understanding Supportive Housing
  • Foundations in Best Practice
  • Housing Focused Components of your work
  • Forms, HMIS and Workflow

Both parts of this training are onboarding essentials for Supportive Housing staff.

Part 1 Duration: 9am – 3pm (6 hours)
Part 1 Frequency:
1st and 3rd Wednesday of the month

Part 2 Duration: 9am – 12pm (3 hours)
Part 2 Frequency: 1st and 3rd Friday of the month

Housing Operations 

Ideal Audience: RRH and PSH Case Managers, Housing Specialist, and Program Managers working in programs where HSN pays the rent directly.

Overview: The Housing Operations training covers navigating through the housing process in Central Florida and understanding HSN’s role in this process. This training covers the following:

  • Understanding the housing market in Florida
  • Workflow: Housing Process
  • How and where to look for housing
  • Understanding a Lease Agreement
  • End of lease expectations

Duration: 1pm-2:30pm (1.5 hours)
Frequency: 2nd and 4th Thursday of the month

HMIS 102: New End-User Training – Project/Funding Specific

Ideal Audience: New users to the system, or returning users that have been out of the system for 6+ needing system training specific to a workflow, project type, and/or funding source.

Overview: After completing this session, trainees will be able to:

  • Navigate around the HMIS
  • Complete all essential workflows: client search/creation, household management, ROI, entry/exit, service transactions, case manager workflow, and basic reporting in relation to their specific project type.

Duration:  (3 hours)
Frequency: Scheduled as needed or as requested

HMIS 101/102 Reports Overview & Data Quality

Ideal Audience: Current HMIS users that are interested in knowing more about what reports are available, and how to run and understand the report outcomes.

Overview: After completing this session, trainees will be able to:

  • Run the CoC APR report
  • Run the ESG CAPER report
  • Run the Clients Served report
  • Run the Service Transaction report
  • Use the Client Filter feature in applicable reports
  • Understand how errors are created in various reports
  • Correct errors in various reports

Duration:  (2 hours)
Frequency: Scheduled as needed or as requested

HMIS Agency Liaison Orientation

Ideal Audience: HMIS users that are also Program Managers, Directors, HMIS Agency “Leads” (etc)

Overview: After completing this session, trainees will be able to:

  • Understand their role as the point of contact between the HMIS Lead and their agency
  • Navigate various supportive resources (helpdesk, website, HUD Exchange)
  • Support system users at their own agency
  • Locate, run and analyze standard reports to monitor data quality

Duration: (3 hours)
Frequency: Scheduled as needed or as requested