RRH Navigation Guide

Navigator Guides - RRH Families and Individuals

Forms and Guides for workers who have been assigned to Navigate a family or individual to RRH
FormDescription
RRH Program Overview - Guide for NavigatorsRRH Program Overview Guide for RRH Tri-county Navigators to better understand RRH program eligibility
RRH FL-507 Navigation WorkflowRapid Rehousing Navigation Workflow Timelines - All providers
Timeline of instructions for completing task in HMIS during the navigation process
HMIS Navigation ChecklistHMIS Navigation Checklist (Supplement to the Navigation Workflow Timeline) - All providers
Checklist of items/steps that are required to be completed in HMIS during the Navigation phase
RRH Overview Pamphlet - Handout for Potential ParticipantsRRH Overview Pamphlet (English) - For Potential Participants to educate themselves about the RRH program prior to enrollment
RRH Overview Pamphlet (Spanish) - Handout for Potential ParticipantsRRH Overview Pamphlet (Spanish) - For Potential Participants to educate themselves about the RRH program prior to enrollment
Navigation ScriptNavigation Script - recommended script to help Navigators explain their role and purpose for outreach
RRH Navigation Case Note FormatRRH Navigation Case Note Format
HMIS ROI
HMIS Release of Information - Informed Consent to share information in HMIS and engage with service providers
Category 1 Homeless-VerificationHomeless Certification - Completed by Navigator to validate homeless status
Zero Income AffidavitZero Income Affidavit - English - Completed by Navigator to determine the status of income during the record-keeping review
Zero Income Affidavit - Spanish
Zero Income Affidavit - Spanish - Completed by Navigator to determine the status of income during the record-keeping review
Area Median Income 2020Area Median Income Limits 2020
RRH Navigation Acknowledgement FormRRH Navigation Acknowledgment Form -
This form is used to confirm that participants understand the requirement to have a minor child in their custody.
Documentation of Parent/Child Relationship HUD & ESGDocumentation required to prove Parent/Child Relationship for HUD & ESG Funding Sources
DCF VerificationRRH DCF Verification Form
Making Warm Hand OffsMaking a Warm Hand-Off - Org Code
RRH Navigation Case SummaryRRH Navigation Summary is used by the Tri-County Navigators to communicate pertinent information to the assigned RRH Housing Stability Case Manager for case planning and referral purposes
Youth Rapid Navigation Case SummaryYouth Rapid Navigation Summary is used by the Tri-County Navigators to communicate pertinent information to the assigned RRH Housing Stability Case Manager for case planning and referral purposes
RRH Referral Document Checklist for ProvidersRapid Rehousing Referral Document Checklist - Used to ensure all required documents have been collected before referral into CES in HMIS
CES Referrals GuideCES Referrals Guide - All Providers
Shelter Matching Prescreen ToolShelter Matching Tool is used for families with minor children (17 and under) who are interested in emergency shelter at Family Promise, Rescue Outreach Mission, Salvation Army and/or Coalition if space becomes available
HMIS Shelter Prioriziation WorkflowHMIS Shelter Prioriziation Workflow for CES Shelter Providers
RRH Navigation Scope of WorkRapid Rehousing Navigation Scope of Work

RRH Forms - Program Intake

Listed below are the most up to date versions of all participant forms.
FormsDescription and Instructions
RRH Participant Forms ListInstructions - Review detailed list of all supportive housing program forms required for intake and on-going case management
RRH New Participant HandbookInstructions - Review at initial intake meeting and give copy to participant - Families and Individuals
Youth Rapid Participant HandbookInstructions - Review at initial intake meeting and give copy to participant - Youth Individuals
Tax Credit Acknowledgement FormInstructions - Review with participant at intake, get signature and upload into HMIS
HUD VAWA DocumentInstructions - Review with participant at intake and provide them with a copy for their records.
RRH Participant Acknowledgement FormInstructions - Complete after reviewing all intake documents; All adults must sign the acknowledgement form
HMIS ROI Instructions - Complete at initial intake, have each adult sign, then upload into HMIS
CoC Program Entry-Intake Form AdultInstructions - To be completed with each adult in the household; once completed transcribe into HMIS via the Project Entry
CoC Program Entry-Intake Form MinorsInstructions - To be completed with each minor in the household, once completed transcribe into HMIS via the Project Entry
Housing Needs Form - Paper versionInstructions - To be completed during intake and transcribed into an electronic version (see below for electronic link)
Housing Stability PlanInstructions - To be completed with the head of household, the participant must keep the original and provider takes a copy for the hard file and upload into HMIS
Self Sufficiency MatrixInstructions - To be completed with the head of household at part II of the intake and every 90 days after
Self Sufficiency Matrix - User GuideInstructions - Use SSM guide to have a guided conversation with participants about their self sufficiency
Utility Assistance AgreementInstructions: To be completed with participants eligible for utility assistance; once completed submit to HLTFinance for processing after move in.
Entry/Exit Client File FormInstructions - To be placed in the participant hard file; cover sheet
Case File Contents FormInstructions - Use to organize participant hard file documents and place in the back of the hard file/chart for reference

RRH Forms - Ongoing Housing Support Tools

Below are documents and forms used with RRH participants in Phase I or Phase II for the RRH program.
ResourceDescription
Housing- Where to Search for HousingA list outlining places to search for housing and things to consider during the housing search.
Housing - Qualifying Your UnitA check list for participants to vet potential housing leads they have identified.
Housing - Welcome HomeWelcome Home checklist outlining basic information for participant to remember about their unit (landlord info, utility info, rent, etc)
What Does My Lease SayWhat Does My Lease Say - tool to help break out important parts of the lease. Case Managers should review the lease with the tenant at lease signing and help them fill out this form
Housing – Move In ChecklistBasic move in checklist for participants to use when entering into new units.
Housing - Move Out ChecklistBasic move out checklist for participants to use when leaving units.
Reasonable Accommodation RequestUse for participants needing accessibility or mobility accommodations in their housing unit
Notice of AbandonmentUse if the case manager suspects a participant has abandoned their housing unit
Termination of Rental AssistanceUse to notify HLT that rental assistance is being terminated for a RRH participant
HSN Lease TerminationUse for participants who has a lease being terminated

RRH Forms - Workflows and Policies

Listed below are RRH workflow documents for a variety of funding sources in HMIS
WorkflowDescription
Case Management Workflow Tool
Case Management Workflow Tool
RRH Housing Search Policy
Rapid Rehousing Housing Search Policy
RRH Rehousing and Relocation PolicyRehousing and Relocation Policy
HMIS Workflow - OC and HUDHMIS Case Management Workflow for OC and HUD funding sources.
HMIS Case Management Checklist (OC and HUD)HMIS Case Management Checklist for OC and HUD funding sources.
HMIS Workflow - ESGHMIS Case Management Workflow for Seminole and Osceola ESG funding source.
HMIS Case Management Checklist (ESG)HMIS Case Management Checklist for Seminole and Osceola ESG funding sources.
HMIS Rapid Rehousing Project Entry WorkflowHMIS Rapid Rehousing Project Entry Instructions
HMIS Shelter Prioriziation WorkflowHMIS Shelter Prioriziation Workflow for CES Shelter Providers
CES Referrals GuideCES Referrals Guide - All Providers
HMIS Exit Workflow
HMIS Exit Workflow for RRH Participants
HMIS Receiving Referrals
HMIS Receiving Referrals
HMIS Add Case Manager
HMIS Add Case Manager to HMIS Profile
HMIS Add Case Plan GoalsHMIS Add Case Plan Goals
HMIS Add Income Entry/Interim UpdateHMIS Add Income Entry/Interim Update
HMIS RRH Project EntryHMIS RRH Project Entry
HMIS RRH Interim and Update ProcessHMIS RRH Interim and Update Process

RRH Case Manager Tool Box

Tools and Resources for Housing Case Managers working with participants in rapid rehousing.
Form Description
Risk Assessment and Areas of High AcuityGuide to help Case Managers identify areas of higher risk and acuity with program participants to assist with service planning.
Quality of Life SurveyQuality of life survey
A week of meaningful activitiesA week of meaningful activities: tool to help tenants plan their day-to-day.
Risky Business - Harm Reduction Planning ToolRisky Business - A Harm Reduction Planning Tool for Case Managers to use with tenants. This is a guide for ongoing conversations and safety planning for behaviors that may be considered risky.
Crisis PlanCrisis Plan - tool to help participants plan for crisis after moving into housing
Case Management - HITS DV Screening ToolHITS screening tool to help understand if a client is in an abusive relationship. NOTE: Resources at bottom of tool are for Texas, not Florida.
StrongWell Consumer BrochureStrongWell is a behavioral health provider that supports men, women and families treat and manage stressors related to mental health barriers and substance use.
StrongWell Referral FormStrongWell Referral Form - Use this form to apply for services
Point Source Youth RRH HandbookPoint Source Youth RRH Handbook is a 146-page, full-color handbook is full of helpful information on how to start and run a successful rapid re-housing program for youth