Frequently Asked Questions about the Supportive Services for Veteran Families (SSVF) program: 


 

Q1How long is the process? A1. The process time varies depending on the unique circumstances of your family. The SSVF staff can’t provide services without proper documentation and services can be on hold until proper documentation is received. It typically takes approximately 1 week to 1 ½ weeks to be screened for services and notified of eligibility. 
Q2. What are my chances of receiving assistance? A2. Eligibility for SSVF services is based upon numerous factors (i.e. characterization of discharge, annual income, homelessness status/risk, household characteristics, and funding availability to name a few). Due to the number of veterans requesting services, SSVF is not able to assist every family that is in need. Despite this fact, SSVF strives to provide all eligible veterans with services to increase their housing stability. 
Q3.How much does the SSVF program assist with? A3. The VA has placed restrictions on the number of months of services for utilities and rent that can be provided to any veteran family within specific time frames. With this being said, funds provided are based upon the VA SSVF guidelines and funding availability.  Temporary Financial Assistance is not guaranteed and is provided on a month to month basis up to the maximum allowable amount.  Your case manager will review your individual circumstances and recommend the services appropriate to your needs.
Q4. How do I find affordable housing in my area?A4. Your case manager will assist you with a list of housing and references to assist you in your housing search.  You can also visit the following website and input your zip code to find affordable housing www.gosection8.com
Q5. I am homeless, what do I do? A5. SSVF doesn’t offer any emergency shelter or transitional housing services. If you need an immediate place to stay, call 2-1-1 or contact your local VA medical center and ask to speak to a representative of the Healthcare for Homeless Veterans Program. You can also visit the Emergency Room of your local VA medical center and speak to a social worker regarding your homelessness.  If no one answers, please leave a detailed message including your name and contact phone number and an SSVF case manager will give you a call back shortly.  If you have temporary housing and are seeking permanent housing call 2-1-1 . 
Q6. I have received an eviction notice, what do I do? A6. If you are a participant in the HUD/VASH program, notify your case manager immediately and have the case manager complete an SSVF Referral Form.  If you are not a participant in the HUD/VASH program, you can call 2-1-1 or 1-855-297-7783. If no one answers, please leave a detailed message including your name and contact phone number and an SSVF case manager will give you a call back shortly.
Q7I do not have a DD214, what can I do?A7. SSVF does require proof of your veteran status. SSVF requires either a DD214 or VA medical card and Statement of Service in order to determine eligibility.
Q8My deceased spouse was a veteran, am I eligible?A8. Unfortunately, a veteran has to be in the household in order for the family to receive any services. 
Q9. My estranged spouse is a veteran, am I eligible? A9. Unfortunately, a veteran has to be in the household in order for the family to receive any services. 
Q10. My home is at risk of foreclosure, am I eligible for services? A10. Unfortunately, the SSVF program can’t provide any services to a veteran family that owns their home.

 


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