What We Do

The Homeless Services Network of Central Florida is committed to the belief that everyone deserves a safe place to call home.

We are working to make homelessness in Central Florida rare and brief.

The Homeless Services Network of Central Florida is designated by the U.S. Department of Housing and Urban Development as the lead agency on homelessness for our region — including Orange, Osceola and Seminole counties and the cities of Orlando, Kissimmee and Sanford. We are also the lead agency for the region’s Veteran’s Administration Supportive Services for Families grant program.

In addition, since 2019, we have served as the administrative staff for the Central Florida Commission on Homelessness — the group of government, business, nonprofit and faith leaders working together to set policy on the issue.

We fund programs that provide rapid rehousing, permanent supportive housing, transitional housing, emergency and long-term supportive services and ongoing case management for the men, women and children experiencing homelessness in our region.

As the lead agency, HSN does not operate a shelter itself. Rather, we coordinate the region’s response to homelessness, provide training, recruit landlords for homeless housing, manage a coordinated entry system for all individuals seeking help, track data (see below), advocate for legislative and policy changes, and apply for and monitor grant funding to all nonprofit partners belonging to what HUD calls the Continuum of Care FL-507. Those partners provide direct crisis aid, recovery assistance and housing services.

Because our region has one of the worst affordable housing shortages in the nation, there is not immediate housing for everyone experiencing homelessness. Under federal guidelines, we have to prioritize those least likely to regain housing on their own — and so mostly likely to die on the streets without our help. This includes people considered chronically homeless, meaning they have been on the streets or in homeless shelters either repeatedly or for longer than a year, and they have a physical or mental-health disability. We also prioritize veterans, families with minor children, survivors of domestic violence and human trafficking, and homeless youth and young adults without family support, ages 16 to 24.

Under our leadership, Central Florida has been able to more than double its grant funding from HUD and significantly increase state and local funding toward reducing homelessness. Dollars previously allocated to unsuccessful “housing-readiness” interventions are now fueling data-driven, best-practice “Housing First” interventions that provide housing as the first step, followed by wrap-around services to address education, job training, financial counseling, and physical and mental healthcare.

ABOUT THE DATA

HSN operates the region’s Homeless Management Information System (HMIS), a federally required database used to capture the information needed to link people experiencing homelessness with appropriate services and measure the outcomes. As the lead agency, HSN administers the contract with the CoC HMIS vendor (eccovia®) and provides oversight, quality assurance, HMIS training for all stakeholders, help desk support and required and requested reports.

HISTORY

Established in 1993 by a small group of community advocates, HSN was first led by Helaine Blum. Ms. Blum also co-founded Grand Ave. Economic Development Corp., which provides an affordable home for hundreds of formerly homeless Central Floridians. Subsequently, Marilyn Gordon and Cathy Jackson led the organization as it began to grow and diversify services throughout the tri-county area.

As regional leaders made a renewed commitment to tackle chronic homelessness in Central Florida in 2015, Martha Are joined HSN as chief executive officer. Previously from North Carolina, Ms. Are brought expertise in the Department of Housing and Urban Development’s Continuum of Care Program and a successful track record of implementing evidence-based Housing First strategies to combat homelessness.